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IBM Systems Journal
Service Science, Management, and Engineering   Volume 47, Number 1, 2008
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Managed service paradox - References

 by N. Leon
and A. Davies
Cited references and note

  1. P. F. Drucker, “The New Productivity Challenge,” Harvard Business Review 69, No. 6, 69–79 (1991).
  2. A. Davies, T. Brady, and M. Hobday, “Charting a Path Toward Integrated Solutions,” MIT Sloan Management Review 47, No. 3, 39–48 (2006).
  3. Services for Multinational Corporations, Think, Play, Do Group, http://www.thinkplaydo.com/content.php?i=5&c=14&s=17&h=14.
  4. T. Levitt, “The Industrialization of Service,” Harvard Business Review 54, No. 5, 63–74 (1976).
  5. R. H. Hayes and S. C. Wheelwright, Restoring Our Competitive Edge: Competing through Manufacturing, John Wiley & Sons, New York (1984).
  6. R. W. Schmenner, “How Can Services Businesses Survive and Prosper?,” MIT Sloan Management Review 27, No. 3, 21–32 (1986).
  7. R. Wise and P. Baumgarter, “Go Downstream: The New Profit Imperative in Manufacturing,” Harvard Business Review 77, No. 5, 133–141 (1999).
  8. T. Levitt, “After the Sale is Over,” Harvard Business Review 61, No. 5, 87–93 (1983).
  9. P. F. Drucker, Innovation and Entrepreneurship: Practice and Principles, Butterworth Publishers, London, England (1985).
  10. H. Chesbrough and J. Spohrer, “A Research Manifesto for Services Science,” Communications of the ACM 49, No. 7, 35–40 (2006).
  11. E. T. Penrose, The Theory of the Growth of the Firm, Blackwell Publishing, Oxford, England (1959).
  12. D. J. Teece, G. Pisano, and A. Shuen, “Dynamic Capabilities and Strategic Management,” Strategic Management Journal 18, No. 7, 509–533 (1997).
  13. R. M. Grant, Contemporary Strategic Analysis: Concepts, Techniques, Applications, Blackwell Publishing, Boston (2002).
  14. J. Spohrer, P. P. Maglio, J. Bailey, and D. Gruhl, “Steps Toward a Science of Service Systems,” IEEE Computer 40, No. 1, 71–77 (2007).
  15. T. Brady and A. Davies, “Building Project Capabilities: From Exploratory to Exploitative Learning,” Organization Studies 25, No. 9, 1601–1621 (2004).
  16. J. R. Galbraith, “Organizing to Deliver Solutions,” Organizational Dynamics 31, No. 2, 194–207 (2002).
  17. Interview with Daniel Chaffraix, December 17, 2006, in Paris.
  18. B. J. Pine II and J. H. Gilmore, “Welcome to the Experience Economy,” Harvard Business Review 78, No. 4, 97–105 (1998).


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