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IBM Systems Journal
Service Science, Management, and Engineering   Volume 47, Number 1, 2008
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Service science: At the intersection of management, social, and engineering sciences - References

 by R. C. Larson
General reference

  1. R. C. Larson, “Operations Research and the Services Industries,” in Managing Innovation: Cases From the Services Industries, B. R. Guiles and J. B. Quinn, Editors, National Academy Press, Washington, DC (1988).

Cited references

  1. A. K. Erlang, “The Theory of Probabilities and Telephone Conversations,” in Nyt Tidsskrift for Matematik B 20, p. 33 (1909).
  2. A. K. Erlang, “Solution of some Problems in the Theory of Probabilities of Significance in Automatic Telephone Exchanges,” Elektrotkeknikeren 13, pp. 138–155 (1917).
  3. R. C. Larson, “Perspectives on Queues: Social Justice and The Psychology of Queueing,” Operations Research 35, No. 6, 895–905 (1987).
  4. F. W. Lanchester, “Aircraft in Warfare: The Dawn of the Fourth Arm—No. V, the Principle of Concentration,” Engineering 98, 422–423 (1914).
  5. B. R. Guile and J. B. Quinn, Managing Innovation: Cases from the Services Industry, National Academy Press, Washington, DC (1988).
  6. Special Issue on Services Science, Communications of the ACM 49, No. 7 (2006).
  7. H. Chesbrough and J. Spohrer, “A Research Manifesto for Services Science,” Communications of the ACM 49, No. 7, 35–40 (2006).
  8. R. C. Larson and K. Sasanuma, “Congestion Pricing: A Parking Queue Model,” Working Paper, Massachusetts Institute of Technology, Cambridge, MA (August 2007), http://esd.mit.edu/WPS/2007/esd-wp-2007-23.pdf.
  9. The 3 R's of Critical Energy Networks: Reliability, Robustness and Resiliency, CESF White Paper, MIT Energy Research Council, Massachusetts Institute of Technology, Cambridge, MA (October 2005), http://cesf.mit.edu/papers/ThreeRs.pdf.
  10. Electricity Markets: Consumers Could Benefit from Demand Programs, but Challenges Remain, United States Government Accountability Office (August 2004), http://www.gao.gov/new.items/d04844.pdf.
  11. P. Constantopoulos, F. Schweppe, and R. C. Larson, “ESTIA: A Real-Time Computer Control Scheme for Space Conditioning Usage Under Spot Electricity Pricing,” Computers and Operations Research 18, No. 8, 751–765 (1991).
  12. J. W. Black, Integrating Demand into the Electricity System: Technical, Economic and Regulatory Frameworks for Responsive/Adaptive Load, Ph.D. Thesis, Massachusetts Institute of Technology, Cambridge, MA (2005).
  13. R. E. Bellman, Dynamic Programming, Dover Publications, Mineola, NY (1957).
  14. A. S. Belenky and R. C. Larson, “To Queue or Not To Queue? In a U.S. Presidential Election, that should NOT be a question!”, Operations Research/Management Science Today 33, No. 3, (2006), http://www.lionhrtpub.com/orms/orms-6-06/frqueues.html.
  15. R. C. Larson, “Holistic Trinity of Services Sciences: Management, Social, & Engineering Sciences,” in Service Science, Management, and Engineering (SSME): Education for the 21st Century, W. Hefley and W. Murphy, Editors, Springer Science and Business Media, New York (2008).
  16. J. Y. C. Lo, T. H. F. Tsang, Y.-H. Leung, E. Y. H. Yeung, T. Wu, and W. W. L. Lim, “Respiratory Infections during SARS Outbreak, Hong Kong, 2003,” Emerging Infectious Diseases 11, No. 111, 1738–1741 (2005).
  17. R. C. Larson, “Simple Models of Influenza Progression within a Heterogeneous Population,” Operations Research 55, No. 3, 399–412 (2007).
  18. K. Nigmatulina and R. C. Larson, The Impact of Government and Socially Imposed Interventions on the Spread of Influenza, Working paper, Massachusetts Institute of Technology, Cambridge, MA (September 2007).
  19. M. Metzger and R. C. Larson, False Alarms: Their Significance and Relation to the Boy Who Cries Wolf Effect, Working paper, Massachusetts Institute of Technology, Cambridge, MA (April 2007).
  20. MIT LINC (Learning International Networks Consortium), Massachusetts Institute of Technology, Cambridge, MA, http://linc.mit.edu.
  21. R. C. Larson and M. E. Murray, “Distance Learning as a Tool for Poverty Reduction and Economic Development: A Focus on China and Mexico,” Journal of Science Education and Technology, to appear.
  22. P. M. Morse, “Of Men and Machines,” MIT Technology Review 49, No. 1, 29–31 (1946).


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