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IBM Systems Journal

Service Science, Management, and Engineering   Volume 47, Number 1, 2008
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Designing a service science discipline with discipline - Author Bio

by R. J. Glushko
Biographical sketch of author

Robert J. Glushko  School of Information, University of California, 313 South Hall, Berkeley, CA 94720 (glushko@ischool.berkeley.edu). Dr. Glushko is an adjunct professor at the University of California, Berkeley, in the School of Information, the Director of the Center for Document Engineering, and one of the founding faculty members of the Information and Service Design and Services Science, Management and Engineering programs. He holds a B.A. degree in psychology from Stanford University, an M.S. degree in software engineering from the Wang Institute, and a Ph.D. degree in cognitive psychology from the University of California, San Diego. During the 1990s he founded or cofounded three companies, the last of which was Veo Systems in 1997, which pioneered the use of XML for electronic commerce before its 1999 acquisition by Commerce One. He was named an Engineering Fellow by Commerce One in 2001. He joined the University of California, Berkeley, faculty in 2002 and has received awards for outstanding teaching and mentoring.


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