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IBM Systems Journal
Service Science, Management, and Engineering   Volume 47, Number 1, 2008
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Service science: Catalyst for change in business school curricula - References

 by M. M. Davis
and I. Berdrow
Cited references and notes

  1. As noted by the author when Chase was a member of an invited panel session at the 2004 Annual Meeting of the Decision Sciences Institute, Boston (November 2004).
  2. J. Heineke and M. M. Davis, “The Emergence of Service Operations Management as an Academic Discipline,” Journal of Operations Management 25, No. 2, pp. 364–374 (2007).
  3. Comment made during the First Annual Conference on The Art and Science of Services, Bentley College, Waltham, MA (June 2005).
  4. M. M. Davis and J. N. Heineke, Managing Services: Using Technology to Create Value, McGraw-Hill/Irwin, Burr Ridge, IL (2003).
  5. V. A. Zeithaml and M. J. Bitner, Services Marketing: Integrating Customer Focus Across the Firm, Second Edition, McGraw-Hill/Irwin, Burr Ridge, IL (2000).
  6. J. A. Fitzsimmons and M. J. Fitzsimmons, Service Management: Operations, Strategy, Information Technology, Fourth Edition, McGraw-Hill/Irwin, Burr Ridge, IL (2004).
  7. T. R. V. Davis, “Different Service Firms, Different Core Competencies,” Business Horizons 42, No. 5, 23–33 (1999).
  8. A. Parasuraman, L. L. Berry, and V. A. Zeithaml, “Understanding, Measuring, and Improving Service Quality. Findings from a Multiphase Research Program,” in Service Quality: Multidisciplinary and Multinational Perspectives, S. W. Brown, E. Gummesson, B. Edvardsson, and B. Gustavsson, Editors, Lexington Books, New York (1991), pp. 253–268.
  9. J. Teboul, Service is Front Stage: Positioning Services for Value Advantage, INSEAD Business Press/Palgrave Macmillan, New York (2006).
  10. J. L. Bowditch and A. F. Buono, A Primer on Organizational Behavior, Sixth Edition, John Wiley & Sons, New York (2005).
  11. Data was compiled by using the Business Week 2006 ranking of business schools (http://www.businessweek.com/pdfs/2006/0643_bschools.pdf) and the authors' search of each school's Web site for program and department listings.
  12. H. Mintzberg, Managers, Not MBAs: A Hard Look at the Soft Practice of Managing and Management Development, Berrett-Koehler Publishers, San Francisco (2004).
  13. A. P. Carnevale, L. J. Gainer, and A. S. Meltzer, Workplace Basics: The Essential Skills Employers Want, Jossey-Bass Publishers, San Francisco (1990).
  14. W. Bennis and J. O'Toole, “How Business Schools Lost Their Way,” Harvard Business Review 83, No. 5, 96–104 (2005).
  15. K. Peters, “The Four Stages of Management Education,” BizEd, 36–40 (May/June 2006), http://www.aacsb.edu/publications/Archives/mayjun06/p36-41.pdf.
  16. AACSB International, Eligibility Procedures and Accreditation Standards for Business Accreditation, AACSB International, http://www.aacsb.edu/accreditation/process/documents/
    AACSB_STANDARDS_Revised_Jan07.pdf    .
  17. G. F. Smith, “Problem-Based Learning: Can it Improve Managerial Thinking?”, Journal of Management Education 29, No. 2, 357–378 (April 2005).
  18. G. Lathan, S. D. Latham, and G. Whyte, “Fostering Integrative Thinking: Adapting The Executive Education Model to the MBA Program,” Journal of Management Education 28, No. 1, 3–18 (2004).
  19. R. J. Glushko, “Designing a Service Science Discipline with Discipline,” IBM Systems Journal 47, No. 1, 15–27 (2008, this issue).
  20. “Rising to the Challenge,” Stanford Business Magazine (November 2006), http://www.gsb.stanford.edu/news/bmag/sbsm0611/feature_campaign.html.
  21. R. Weisman, “Rewriting the Business Plan,” The Boston Globe, October 30, 2006, Higher Education, pp. E1, E3, http://www.boston.com/news/education/higher/articles/2006/10/30/
    rewriting_the_business_plan/    .
  22. F. T. Evers, J. C. Rush, and I. Berdrow, The Bases of Competence: Skills for Lifelong Learning and Employability, Jossey-Bass Publishers, San Francisco (1998).
  23. R. E. Boyatzis and K. E. Kram, “Reconstructing Management Education as Lifelong Learning,” Selections 16, No. 1, 17–28 (1999).
  24. R. E. Boyatzis, E. C. Stubbs, and S. N. Taylor, “Learning Cognitive and Emotional Intelligence Competencies Through Graduate Management Education,” Academy of Management Learning and Education 1, No. 2, 150–162 (2002).
  25. N. Andrews and L. D'Andrea Tyson, “The Upwardly Global MBA,” Strategy+Business 36, 60–69 (2004).
  26. A. A. Zekeri, “College Curriculum Competencies and Skills Former Students Found Essential to Their Careers,” College Student Journal 38, No. 3, 412–423 (2004).
  27. Report of the Management Education Task Force to the Association to Advance Collegiate Schools of Business (AACSB International) Board of Directors, Tampa, FL (August 2002).
  28. H. Hubball and H. Burt, “An Integrated Approach to Developing and Implementing Learning-Centred Curricula,” International Journal for Academic Development 9, No. 1, 51–65 (2004).
  29. Recorded by the author at the SSME Conference on Education for the 21st Century, IBM Corporation, Palisades, NY (October 2006).
  30. Conversation with James Hershauer during the 37th Annual Meeting of the Decision Sciences Institute, San Antonio, TX (November 2006).
  31. W. Aspray and B. O. Williams, “Arming American Scientists: NSF and the Provision of Scientific Computing Facilities for Universities, 1950–1973,” IEEE Annals of the History of Computing 16, No. 4, 60–74 (1994).
  32. H. W. Chesbrough, “Towards a New Science of Services,” Breakthrough Ideas for 2005, Harvard Business Review 83, No. 2, 16–17 (2005).
  33. D. G. Carrie and R. J. Brodie, “Service Science in Undergraduate Business Education: An Evolving Model for Integrating Business and Information Management,” Proceedings of the Decision Sciences Institute MiniConference on Service Science, Carnegie Mellon University, Pittsburgh, PA (2007), http://sampson.byu.edu/dsimini/proc/docs//26-6281.pdf.
  34. S. Sampson, Services Management Archive (SOMA), Brigham Young University, Provo, UT, http://soma.byu.edu.


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