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IBM Systems Journal
Service Science, Management, and Engineering   Volume 47, Number 1, 2008
Table of contents: HTMLPDF This article: HTMLPDF   Copyright info

Business services as communication patterns: A work practice approach for analyzing service encounters - References

 by R. J. Clarke
and A. G. Nilsson
Cited references

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  10. R. J. Clarke and A. G. Nilsson, “Services Science from an Information Systems Perspective: A Work Practice Approach to Analysing Service Encounters,” in QUIS 10: The 10th International Research Symposium on Service Excellence, R. C. Ford, D. R. Dickson, B. Edvardsson, S. W. Brown, and R. Johnston, Editors, The Rosen College of Hospitality Management, University of Central Florida (June 2007).
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  16. R. J. Clarke, “Social Semiotic Contributions to the Systemic Semiotic Workpractice Framework,” Sign Systems Studies 29, No. 2, 587–605 (2001).
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