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IBM Systems Journal
Service Science, Management, and Engineering   Volume 47, Number 1, 2008
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Estimating value in service systems: A case study of a repair service system - References

 by N. S. Caswell,
C. Nikolaou,
J. Sairamesh,
M. Bitsaki,
G. D. Koutras,
and G. Iacovidis
Cited references

  1. C. Y. Baldwin and K. B. Clark, “Managing in an Age of Modularity,” in Harvard Business Review on Managing the Value Chain, Harvard Business Press, Boston, (2000).
  2. S. E. Sampson, Understanding Service Businesses: Applying Principles of Unified Services Theory, Wiley Press, Hoboken, NJ (2001).
  3. M. Iansiti and R. Levien, The Keystone Advantage: What the New Dynamics of Business Ecosystems Mean for Strategy, Innovation and Sustainability, Harvard University School Press, Boston (2004).
  4. C. Parolini, The Value Net: A Tool for Competitive Strategy, John Wiley & Sons, Hoboken, NJ (1999).
  5. V. Allee, The Future of Knowledge: Increasing Prosperity through Value Networks, Butterworth-Heinemann, Boston (2002).
  6. V. Allee, “Reconfiguring the Value Network,” Journal of Business Strategy 21, No. 4 (2000), http://www.vernaallee.com/value_networks/Reconfiguring_the_Value_Network.pdf.
  7. Y. M. Lee, F. Cheng, and Y. T. Leung, “Exploring the Impact of RFID on Supply Chain Dynamics,” Proceedings of the Winter Simulation Conference, Volume 2, pp. 1145–1152 Washington, DC (2004).
  8. V. Allee, Understanding Value Networks, Verna Allee Associates, http://www.vernaallee.com/value_networks/Understanding_Value_Networks.html.
  9. R. Normann and R. Ramirez, Designing Interactive Strategy: From Value Chain to Value Constellation, Wiley Press, Hoboken, NJ (2005).
  10. J. Gordijn and H. Akkermans, “Designing and Evaluating E-business Models,” IEEE Intelligent Systems 16, No. 4, 11–17 (2001).
  11. N. Caswell, S. Feldman, C. Nikolaou, J. Sairamesh, and M. Bitsaki, “Estimating Value in Value Networks,” http://www.tsl.csd.uoc.gr/media/workingpaper_value_nets.pdf.
  12. M. O. Jackson and F. Bloch, The Formation of Networks with Transfers Among Players, Social Science Research Network (May 2004), http://ssrn.com/abstract=546645.
  13. M. O. Jackson, A Survey of Models of Network Formation: Stability and Efficiency, California Institute of Technology, Division of the Humanities and Social Sciences, working paper 1161 (2003).
  14. S. Currarini and M. Morelli, “Network Formation with Sequential Demands,” Review of Economic Design 5, No. 3, 229–249 (2000).
  15. J. Sairamesh, M. Cohen, M. Touma, D. Padala, and R. Mohan, “Dealer Collaboration: Transforming the Value Chain through Integration and Relationships,” Proceedings of the 2004 IEEE International Conference on E‐Commerce Technology (CEC'04), pp. 325–329 (2004).
  16. V. Allee, “A Value Network Approach for Modeling and Measuring Intangibles,” white paper presented at Transparent Enterprise Conference (2002), http://www.value-networks.com/howToGuides/A_ValueNetwork_Approach.pdf.
  17. T. Wakolbinger and A. Nagurney, “Dynamic Supernetworks for the Integration of Social Networks and Supply Chains with Electronic Commerce: Modeling and Analysis of Buyer–Seller Relationships with Computations,” Netnomics 6, No. 2, 153–185 (2004).
  18. C. E. Riddalls, B. Icasati-Johanson, C. M. Axtell, S. Bennett, and C. Clegg, “Quantifying the Effects of Trust in Supply Chains During Promotional Periods,” International Journal of Logistics 5, No. 3, 257–274 (2002).
  19. Y. Sun, Z. Han, W. Yu, and K. J. R. Liu, “A Trust Evaluation Framework in Distributed Networks: Vulnerability Analysis and Defense Against Attacks,” Proceedings of IEEE Infocom 2006, IEEE Press, Piscataway, NJ (2006), pp. 1–13.
  20. J. Gordijn and Y.-H. Tan, “A Design Methodology for Modeling Trustworthy Value Webs,” International Journal of Electronic Commerce 9, No. 3, 31–48 (2005).
  21. O. E. Williamson, Markets and Hierarchies: Analysis and Antitrust Implications, Free Press, New York (1983).
  22. G. Box, G. M. Jenkins, and G. Reinsel, Time Series Analysis: Forecasting and Control, Prentice Hall, Upper Saddle River, NJ (1994).
  23. P. C. Fishburn, Utility Theory for Decision Making, Robert E. Krieger Publishing, Huntington, NY (1970).


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