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IBM Systems Journal
IT-Enabled Business Transformation   Volume 46, Number 4, 200
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Voice-enabled IT transformation: The new voice technologies - References

 by J. Christensen
and B. Hughes
Cited references

  1. Specifications for the Network Voice Protocol, Internet Engineering Task Force RFC 741 (November 1977), http://www.ietf.org/rfc/rfc741.txt.
  2. J. Rosenberg et al., SIP: Session Initiation Protocol, Internet Engineering Task Force, RFC 3261 (June 2002), http://tools.ietf.org/html/rfc3261.
  3. Special Issue on VoIP, ACM Queue 2, No. 6 (September 2004).
  4. K. Werbach, “Using VoIP to Compete,” Harvard Business Review 83, No. 9 (September 2005).
  5. T. Friedman, The World is Flat, Farrar, Straus and Giroux, New York (2005).
  6. Expanding the Innovation Horizon: Global CEO Study 2006, IBM Corporation (2006), http://www.ibm.com/ibm/ideasfromibm/us/enterprise/mar27/ceo_study.html.
  7. B. Nussbaum, “Get Creative!”, Business Week Online (August 2005), http://www.businessweek.com/magazine/content/05_31/b3945401.htm.
  8. J. M. Hudson, J. Christensen, W. A. Kellogg, and T. Erickson, “I'd Be Overwhelmed, but It's Just One More Thing to Do: Availability and Interruption in Research Management,” Proceedings of the SIGCHI Conference on Human Factors in Computing Systems: Changing our World, Changing Ourselves, ACM Press, New York (2002), pp. 97–104.
  9. J. Richards and J. Christensen, “People in Our Software,” ACM Queue 1, No. 10, 80–86 (2005).
  10. J. Christensen, J. Sussman, S. Levy, W. E. Bennett, T. V. Wolf, and W. A. Kellogg, “Too Much Information,” ACM Queue 4, No. 6, 50–57 (2006).


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