Christopher Ward  IBM Research Division, Thomas J. Watson Research Center, 19 Skyline Drive, Hawthorne, New York 10532 (cw1us.ibm.com). Dr. Ward is a research staff member and manager in the Service Delivery department. He has a Ph.D. degree in computer science from the University of Florida. He joined IBM in 2000 and is most recently responsible for innovative functionality in the configuration-management process for the IBM Tivoli ITSM-based CCMDB product. Dr. Ward has published over 50 papers addressing a variety of computer science problems, is author or coauthor of numerous patents, and is a Senior Member of the IEEE.

Vijay Aggarwal  IBM Software Group, 11501 Burnet Road, Austin, Texas 78758 (aggarwavus.ibm.com). Mr. Aggarwal is a senior software engineer. He is currently the design lead for a set of IT infrastructure library process managers. He received an M.S. degree in computer science from the Indian Institute of Technology, Kanpur, India. His focus is in building enterprise-system management products. He has provided technical leadership in the areas of network management, storage management, provisioning automation, serviceability, and process management.

Melissa Buco  IBM Research Division, Thomas J. Watson Research Center, 19 Skyline Drive, Hawthorne, New York 10532 (mjbucous.ibm.com). Ms. Buco is a senior software engineer in the Service Delivery department. She has a B.A. degree in mathematics from Northeastern University and an M.S. degree in computer science from Columbia University. Her recent focus has been in the area of IT service management. She contributed to the configuration-management process for the IBM Tivoli CCMDB. She has also worked in the areas of SLA management, software engineering, emergency management, project management, and workflow. Ms. Buco received an IBM Outstanding Technical Achievement award and has received several IBM Research Division and Invention Achievement awards.

Emi Olsson  IBM Systems and Technology Group, 2455 South Road, Poughkeepsie, New York 12601 (emious.ibm.com). Ms. Olsson is a senior architect for server systems operations and lead architect for the global configuration-management solution. She has provided service for a diverse array of over 200 accounts. She has been working in the configuration-management field for six years with the goal of providing quality data to other disciplines. Most recently, Ms. Olsson was instrumental in bringing the IBM Software Group, Research, and Integrated Technology Delivery (ITD) organizations together to partner on the IBM Tivoli CCMDB product. Under her architectural direction, ITD began offering Tivoli CCMDB as a service in August 2006.

Steve Weinberger  IBM Integrated Technology Delivery, 4499 Fisher Road, Columbus, Ohio 43228 (sweinb1us.ibm.com). Mr. Weinberger is an IT architect focused on the configuration-management sector of IBM Global Services, Strategic Outsourcing Services division. He joined IBM in 1997 and is most recently responsible for leading the technical architecture for the global configuration-management solution based on the IBM Tivoli ITSM suite of products. Global standardization of configuration-management processing and tooling has been a driving force in Mr. Weinberger's career for the past several years. For this work, he was recognized with an IBM Outstanding Technical Achievement Award.