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IBM Systems Journal
IBM Service Management   Volume 46, Number 3, 2007
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The process of building a Process Manager: Architecture and design patterns - References

 by C. J. Paul
Cited references

  1. H. Smith and P. Fingar, Business Process Management: The Third Wave, Meghan-Kiffer Press, Tampa, FL (2002).
  2. F. R. Ricker and R. Kalakota, “Order Fulfillment: The Hidden Key to e-Commerce Success,” Supply Chain Management Review 3, No. 3, 60–70 1999).
  3. C. M. Hess and C. F. Kemerer, “Computerized Loan Origination Systems: An Industry Case Study of the Electronic Markets Hypothesis,“, MIS Quarterly 18, No. 3, 251–275 (September 1994).
  4. Web Services Business Process Execution Language Version 2.0, Committee Draft, OASIS (May 2006), http://www.oasis-open.org/committees/download.php/18714/wsbpel-specification-draft-May17.htm.
  5. WebSphere Process Server, IBM Corporation, http://www.ibm.com/software/integration/wps.
  6. F. Leymann and D. Roller, “Workflow-Based Applications,” IBM Systems Journal 36, No. 1, 102–123 (1997).
  7. WebSphere Business Modeler Advanced, IBM Corporation, http://www.ibm.com/software/integration/wbimodeler/advanced.
  8. WebSphere Business Monitor, IBM Corporation, http://www.ibm.com/software/integration/wbimonitor.
  9. IT Infrastructure Library (ITIL), Office of Government Commerce, http://www.itil.co.uk.
  10. itSMF International, http://www.itsmf.org.
  11. COBIT, Information Systems Audit and Control Association (ISACA), http://www.isaca.org/cobit.htm.
  12. Enhanced Telecom Operations (eTOM) Overview, TeleManagement Forum, http://www.tmforum.org/browse.aspx?catID=1648.
  13. The Sarbanes-Oxley Act of 2002 (House Resolution 3763), United States Congress (July 30, 2002), http://purl.access.gpo.gov/GPO/LPS22934.
  14. HP Open View Service Center Overview and Features, Hewlett-Packard Development Company, http://www.openview.hp.com/products/ovsc/index.html.
  15. BMC Software, Inc., http://www.bmc.com.
  16. IBM Service Management, IBM Corporation, http://www.ibm.com/software/tivoli/governance/servicemanagement/gettingstarted.html.
  17. D. Lindquist, H. Madduri, C. J. Paul, and B. Rajaraman, “IBM Service Management Architecture,” IBM Systems Journal 46, No. 3, 423–440 (2007, this issue).
  18. IBM Tivoli Release Process Manager, IBM Corporation, http://www.ibm.com/software/tivoli/products/release-process-mgr/.
  19. IBM Tivoli Storage Process Manager, IBM Corporation, http://www.ibm.com/software/tivoli/products/storage-process-mgr/.
  20. SAP United States, Enterprise Applications/Business Software Systems, http://www.sap.com/usa/solutions/index.epx.
  21. Siebel Customer Relationship Management Applications, http://www.oracle.com/applications/crm/siebel/index.html.
  22. List of BPEL Engines, Wikipedia, http://en.wikipedia.org/wiki/List_of_BPEL_engines.
  23. Rational Method Composer, IBM Corporation, http://www.ibm.com/software/awdtools/rmc/.
  24. Information Technology—Service Management—Part 1: Specification, International Organization for Standardization (ISO)( 2005), http://www.iso.org/iso/en/CatalogueDetailPage.CatalogueDetail?CSNUMBER=41332&ICS1=35&ICS2=20&ICS3=..
  25. CMMI, Carnegie Mellon University, Software Engineering Institute (2007), http://www.sei.cmu.edu/cmmi/.
  26. IBM Tivoli Unified Process, IBM Corporation, http://www.ibm.com/software/tivoli/governance/servicemanagement/itup/tool.html.
  27. WebSphere Integration Developer, IBM Corporation, http://www.ibm.com/software/integration/wid/.
  28. A. Ganek and K. Kloeckner, “An Overview of IBM Service Management,” IBM Systems Journal 46, No. 3, 375–385 (this issue, 2007).


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