Hari Madduri  IBM Tivoli Software, 11501 Burnet Road, Austin, TX 78758 (maddurius.ibm.com). Dr. Madduri started his career as a System/370^® assembler programmer/analyst, obtained a Ph.D. degree in computer science in 1985 from the University of Wisconsin-Madison. Since joining IBM in 1990, he played various lead technical and management roles in object-oriented systems (DSOM), data mining (chief architect of data-mining products), e-commerce hubs, electronic data interchange, and IBM Global Services service development (e.g., UMI). In IBM Tivoli, he contributed to early ITIL process prototypes, which led to the current IT service management strategy. He is currently lead architect for the CCMDB product. Dr. Madduri taught undergraduate and graduate classes in programming languages, compilers, and operating systems at University of Wisconsin-Madison, St. Thomas University (Minneapolis), and University of Hyderabad (India). He published over 20 papers and authored 20 United States patents.

Shepherd S. B. Shi  IBM Tivoli Software, 11501 Burnet Road, Austin, TX 78758 (sshius.ibm.com). Dr. Shi is a Senior Technical Staff Member. He has a B.S. degree in computer science from National Taiwan University, an M.S. degree in computer science from Stanford University, and a Ph.D. degree in computer science from the University of Illinois at Urbana-Champaign. Since joining IBM in 1990, Dr. Shi has led the architecture and design work of a number of major projects, such as DB2 Connection Services, IBM LDAP directory, DCE, DFS™ WebSecure, and the Tivoli Security Management product suite. Dr. Shi has more than 30 patents and was recognized as a Tivoli Master Inventor in 2006.

Ron Baker  IBM Tivoli Software, 1516 Westfall Circle, Sanford, NC 27330 (rbbakerus.ibm.com.) Mr. Baker started his career in the aerospace industry, designing and writing numerical programs for engineering graphics and robotics applications. As relational databases began to appear, Mr. Baker was one of their early users in large-scale financial and configuration management applications at Boeing. After several years, he moved into research on database parallelism and integrity constraints at Amoco's Computing Research Center, followed by work at Northrop Grumman as an engineering configuration database specialist, where he addressed transitive closure problems like bill-of-material processing and reconciliation between configurations. It is also where he gained experience with statistical process control in engineering and manufacturing systems. Mr. Baker joined IBM in 1989 to work on object-oriented language integration with relational databases, an area in which he holds several patents. Since then, he has worked on management products dealing with unstructured documents, search engines, and Internet services. He was the lead CMDB Architect for Tivoli Software, and is now a Senior Technical Staff Member responsible for overall data integration initiatives and advanced analysis reporting.

Naga Ayachitula (Arun)  IBM Thomas J. Watson Research Center, 19 Skyline Drive, Hawthorne, NY 10532 (nagaaka us.ibm.com). A senior software engineer currently involved in computing services and IT service management, Naga Ayachitula has developed innovative approaches to automating compliance, network admission control and remediation in the IBM Integrated Security Solution for Cisco Networks. He has over 15 publications and 15 patents pending.

Laura Shwartz  IBM Thomas J. Watson Research Center, 19 Skyline Drive, Hawthorne, NY 10532 (lshwartus.ibm.com). An advisory software engineer with research experience in mathematics, computer science, and software design and development, the research interests of Ms. Shwartz include service management, autonomic computing, workload management and provisioning, data modeling, and non-commutative probability. She is working toward a Ph.D. degree in mathematics.

Maheswaran Surendra  IBM Thomas J. Watson Research Center, 19 Skyline Drive, Hawthorne, NY 10532 (surenus.ibm.com). Dr. Surendra received a Ph.D. degree in 1991 from the University of California at Berkeley and has been at IBM Research since that year. He has worked in technical areas ranging from semiconductor manufacturing to software systems management, and most recently in IT service delivery. He is currently a senior manager in the Services organization in IBM Research, and his focus is the application of IT service management technologies in service delivery operations.

Carole Corley  IBM Software Group, Tivoli Division, 11501 Burnet Road, Austin, Texas 78758 (ccorleyus.ibm.com). Carole Corley is an advisory software engineer specializing in management application security. She has a B.S. degree in engineering science and an M.S. degree in aerospace control systems, both from the University of Florida.

Messaoud Benantar  IBM Software Group, 11501 Burnet Road, Austin, TX 78758 (mbenantaus.ibm.com). A senior software engineer, Messaoud Benantar works on the security services of the WebSphere Application Server platform. His interests are in applications, systems, and network security. Dr. Benantar has a diplome d'ingenieur from the University of Science and Technology in Algiers, Algeria, and M.Sc and Ph.D. degrees from Rensselaer Polytechnic Institute in Troy, New York.

Sushma Patel  IBM Tivoli Software, 11501 Burnet Road, Austin, TX 78758 (patelsbus.ibm.com). A software engineer, Ms. Patel works on the CCMDB portion of the ITSM portfolio; her development work is concentrated on the APIs, providing the command-line, RMI, and SOAP interfaces, as well as developing discovery sensors and working on relationships. She has a B.S. degree in computer science and an M.S. degree in science and technology commercialization from the University of Texas at Austin; she has submitted several patents and given presentations at conferences on various topics involving innovative teaming and collaboration.