Heiko Ludwig  IBM Research Division, Thomas J. Watson Research Center, 19 Skyline Drive, Hawthorne, NY 10532 (hludwigus.ibm.com). Dr. Ludwig is a research staff member at the Watson Research Center. As a member of the Service Delivery Management department, he is currently working on service componentization, service-delivery-management platforms (which include aspects of large-scale, loosely coupled, distributed systems), federated workflow management, and management of the variability of processes and configurations. He is also involved in SLA and policy management. Earlier, when he was at the IBM Zurich Research Laboratory, he worked on cross-organizational process management. He has a Master's (Diplom) degree and a Ph.D. degree in information systems (Wirtschaftsinformatik) from Otto-Friedrich University in Bamberg, Germany. More information on Dr. Ludwig can be found at http://www.research.ibm.com/people/h/hludwig/.

John Hogan  IBM Integrated Technology Delivery Division, 2455 South Road, Poughkeepsie, NY 12601 (jphoganus.ibm.com). Mr. Hogan is a senior software engineer and currently works in the Integrated Technology Delivery division. He has a B.S. degree in finance from Central Connecticut State University and an M.S. degree in management information systems from the University of Arizona. During his career at IBM, Mr. Hogan has designed and deployed IT systems management solutions for a variety of corporate customers. His current interests include using service catalogs and workflow to improve the efficiency of IT service delivery.

Rajesh Jaluka  IBM Integrated Technology Delivery Division, 2455 South Road, Poughkeepsie, NY 12601 (rjalukaus.ibm.com). Mr. Jaluka is a senior IT Architect at the IBM Technology and Integration Management competency. As the lead architect of the Service Delivery Management project, he is working on the methodology for streamlining the delivery of IT services, building content and workflows for service catalogs, and deploying SDM tools. He has 18 years of experience in developing and deploying IT solutions for the manufacturing, finance, telecommunication, and service industries.

David Loewenstern  IBM Research Division, Thomas J. Watson Research Center, 19 Skyline Drive, Hawthorne, NY 10532 (davidloeus.ibm.com). Dr. Loewenstern is an advisory software engineer in the Service Delivery and Networking Services Research department of the Watson Research Center at Hawthorne. Before joining IBM in 2006, he had been active as a researcher in artificial intelligence, as a computer scientist at Bell Laboratories, and as a software consultant. He received his Ph.D. degree in computer science from Rutgers University in 1999.

Santhosh Kumaran  IBM Research Division, Thomas J. Watson Research Center, 1101 Kitchawan Road, Yorktown Heights, NY 10598 (sbkus.ibm.com). Dr. Kumaran leads a team of researchers in the area of model-driven business integration. His research interest is in using formal models to explicitly define the structure and behavior of an enterprise and employing these models to integrate, monitor, analyze, and improve its performance.

Allen Gilbert  IBM Software Group, Tivoli, 11501 Burnet Road, Austin TX 78758 (amgilberus.ibm.com). Mr. Gilbert is a senior technical staff member at the Tivoli development laboratory in Austin, Texas. He is a lead architect on the Tivoli IBM Service Management (ISM) development team, and is currently leading the design of the ISM Service Catalog and Service Desk products. Before this, he led the development of the Policy Management component of the Tivoli Autonomic Computing initiative. Mr. Gilbert joined IBM in 1990 as an OS/2^® architect. Prior to that, he held a variety of technical and management positions while developing operating systems for Data General and Control Data Corporation and building robotic and factory automation software systems for the American Cimflex Corporation. He has a B.S. degree in biology from SUNY at Stonybrook and an M.S. degree in genetics from the University of California at Davis.

Arijit Roy  IBM Global Business Services, IBM India, Millennium City, Block DN, Sector V, Saltlake, Kolkata WB 700091 (arijiroyin.ibm.com). Mr. Roy is a senior system engineer in IBM India. He has a bachelor's degree in computer science and engineering from the National Institute of Technology in Durgapur, India. He joined IBM India in 2005. A member of the core MDBT/BPM (Model Driven Business Transformation/Business Performance Monitoring) technical group, Mr. Roy is the leader of the MDBT Practice Team in IBM India. He is also a certified WebSphere Application Server professional and has given technical training on Web Services in IBM India. In addition, he has contributed to the development of SOMA (Service-Oriented Modeling and Architecture) and cultivated the growth of SOA in IBM India. Since joining IBM, he received the Bravo Award in 2005 and the Key Talent Award in 2006.

Thirumal R. Nellutla  IBM Integrated Technology Delivery Division, 10 N. Martingale Rd, Schaumburg IL 60173 (thiruus.ibm.com). Mr. Nellutla has been a lead architect in the Integrated Technology Delivery division since 1997. He has held a diverse number of technical leadership roles in the areas of systems architecture, infrastructure architecture, and all disciplines of IT management. Before joining IBM, Mr. Nellutla worked at prestigious institutions in India and significantly contributed to the development of distributed-architecture-based parallel processing systems. His primary areas of focus include IT operations, optimization, and IT systems and services management in support of the IBM strategic outsourcing and e-business hosting lines of business. He has been a recognized leader in the creation of Web load-balancing architectures and the creation of several service-offering capabilities in support of the service delivery business. He contributed significantly to the evolution of the e-business on demand architecture and associated components of the IT utility model. His other interests include the impact of technology adoption on human society.

Maheswaran Surendra  IBM Research Division, Thomas J. Watson Research Center, 19 Skyline Drive, Hawthorne, NY 10532 (maheshsurendranin.ibm.com). Dr. Surendra received a Ph.D. degree in chemical engineering in 1991 from the University of California at Berkeley and has been at IBM Research since then. He has worked in technical areas ranging from semiconductor manufacturing to software systems management, and most recently in IT service delivery. He is currently a senior manager in the Services organization in IBM Research, and his focus is the application of IT service management technologies in service delivery operations.