IBM®
Skip to main content
    Country/region [change]    Terms of use
 
 
 
    Home    Products    Services & solutions    Support & downloads    My account    

IBM Systems Journal
IBM Service Management   Volume 46, Number 3, 2007
Table of contents: HTMLPDF This article: HTMLPDF   Copyright info

IBM Service Management architecture - References

 by D. Lindquist,
H. Madduri,
C. J. Paul,
and B. Rajaraman
Cited references

  1. Foundations of IT Service Management Based on ITIL, ITSM Library, J. Van Bon, M. Pieper, and A. van der Verrn, Editors, Van Haren Publishing B.V., Zaltbommel, The Netherlands, November 2006.
  2. Introduction to ITIL, The Stationery Office, Office of Government Commerce, United Kingdom (2005).
  3. COBIT, Information Systems Audit and Control Association (ISACA), http://www.isaca.org/Template.cfm?Section=COBIT6&Template=/TaggedPage/TaggedPageDisplay.cfm&TPLID=55&ContentID=7981.
  4. Recommendation M.3050: Enhanced Telecommunications Operations Map (eTOM)—Introduction, International Telecommunication Union, http://www.itu.int/rec/T-REC-M.3050.0/en.
  5. Service-Oriented Architecture, IBM Systems Journal 44, No. 4 (2005).
  6. IBM Tivoli Provisioning Manager: Product Overview, IBM Corporation, http://www-306.ibm.com/software/tivoli/products/prov-mgr/.
  7. IBM Tivoli Unified Process, IBM Corporation, http://www.ibm.com/software/tivoli/governance/servicemanagement/itup/tool.html.
  8. H. Madduri, S. S. B. Shi, R. Baker, N. Ayachitula, L. Shwartz, M. Surendra, C. Corley, M. Benantar, and S. Patel, “A Configuration Management Database Architecture in Support of IBM Service Management,” IBM Systems Journal 46, No. 3, 441–457 (this issue, 2007).
  9. JSRs: Java Specification Requests—JSR# 168, The Java Community Process, http://www.jcp.org/en/jsr/detail?id-168.
  10. A. Betawadkar-Norwood, E. Lin, and I. Ursu, “Using Data Federation Technology in IBM WebSphere Information Integrator: Data Federation Usage Examples and Performance Tuning,” developerWorks, IBM Corporation, http://www-128.ibm.com/developerworks/db2/library/techarticle/dm-0507lin/.
  11. A. Betawadkar-Norwood, E. Lin, and I. Ursu, “Using Data Federation Technology in IBM WebSphere Information Integrator: Data Federation Design and Configuration,” developerWorks, IBM Corporation, http://www-128.ibm.com/developerworks/db2/library/techarticle/dm-0506lin/.
  12. L. Haas and E. Lin, “IBM Federated Database Technology,” developerWorks, IBM Corporation, http://www-128.ibm.com/developerworks/db2/library/techarticle/0203haas/0203haas.html.
  13. L. M. Haas, E. T. Lin, and M. A. Roth, “Data Integration through Database Federation”, IBM Systems Journal 41, No. 4, 578–596, 2002.
  14. “Data Federation with IBM DB2 Information Integrator,” IBM Redbook SG24-7052, IBM Corporation, http://www.redbooks.ibm.com/abstracts/sg247052.html.


    About IBM    Privacy    Contact