David Lindquist  IBM Software Group, Tivoli, 3901 S Miami Blvd, Durham NC 27703-9135 (lindquius.ibm.com). Mr. Lindquist, an IBM Fellow, is IBM Tivoli's Chief Architect, responsible for the architecture of IT management and service management solutions and technology. Prior to joining IBM Tivoli in 2002, he led the WebSphere Edge of Network strategy and architecture in the Application and Integration Middleware division. Dave began his career with IBM in the Server Group, specializing in large-systems architecture, performance, and database systems. In 1990 he joined the IBM Software Group, where he focused on Web infrastructure, content delivery networks, mobile and wireless technology, and Internet products. His research has led to 48 patents, recognition as an IBM Master Inventor, and election into the IBM Academy of Technology.

Hari Madduri  IBM Software Group, Tivoli, 11501 Burnet Rd, Austin TX 78758-3400 (maddurius.ibm.com). Dr. Madduri started his career as a S/370™ assembler programmer/analyst, and obtained a Ph.D. degree in 1985 from the University of Wisconsin-Madison. Since joining IBM in 1990, he played various lead technical and management roles in object-oriented systems (DSOM), data mining (chief architect of data mining products), e-commerce hubs, electronic data interchange, and IBM Global Services service development (e.g., UMI). In IBM Tivoli, he contributed to early ITIL process prototypes, which led to the current ITSM strategy. He is currently lead architect for the CCMDB product. Dr. Madduri taught undergraduate and graduate classes in programming languages, compilers, and operating systems at University of Wisconsin-Madison, St. Thomas University (Minneapolis), and University of Hyderabad (India). He has published over 20 papers and authored 20 United States patents.

Chakalamattam Jos (C. J.) Paul  IBM Software Group, Tivoli, 11501 Burnet Rd, Austin TX 78758-3400 (cjpaulus.ibm.com). Dr. Paul is lead architect for Process Managers in IBM Tivoli and guides the architecture and design of the family of Process Managers that are a part of the IBM Service Management portfolio. His focus areas include process automation, systems management, service management, compliance, and governance. Prior to this assignment, he worked on the IBM on demand automation strategy and architecture, the autonomic computing initiative, Tivoli core technologies, and the WorkSpace on Demand product line. He is a member of the IBM Autonomic and Tivoli Architecture Board, the IEEE, and the ACM and holds more than a dozen patents. Dr. Paul joined IBM in 1993, initially working on microkernel operating systems. He has a Ph.D. degree in computer engineering from Carnegie Mellon University in Pittsburgh, Pennsylvania and a B.Tech degree from the Indian Institute of Technology in Chennai.

Bala Rajaraman  IBM Software Group, Tivoli, 3901 S Miami Blvd, Durham NC 27703-9135 (balarus.ibm.com). Dr. Rajaraman has been with IBM since 1992 and is currently a Distinguished Engineer responsible for the architecture and design of Enterprise Systems Management solutions. His focus areas include IT service management and provisioning and automation solutions. In the past he was involved in the performance aspects of the System z™ and WebSphere. His areas of interest include communications technologies, systems performance, autonomic computing, systems management, and on demand computing. He has a Ph.D. in computer engineering from Clemson University.