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IBM Systems Journal
IBM Service Management   Volume 46, Number 3, 2007
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Integration of domain-specific IT processes and tools in IBM Service Management - References

 by N. Joshi,
W. Riley,
J. Schneider,
and Y.-S. Tan
Cited references

  1. Service Support, IT Infrastructure Library (ITIL), The Stationary Office, Office of Government Commerce, Norwich, UK (2000), http://www.itil.org.uk.
  2. Service Delivery, IT Infrastructure Library (ITIL), The Stationary Office, Office of Government Commerce, Norwich, UK (2001), http://www.itil.org.uk.
  3. D. Lindquist, H. Madduri, C. J. Paul, and B. Rajaraman, “IBM Service Management Architecture,” IBM Systems Journal 46, No. 3, 423–440, (2007, this issue).
  4. IBM Tivoli Unified Process, IBM Corporation, http://www-306.ibm.com/software/tivoli/governance/servicemanagement/itup/tool.html.
  5. ICT Infrastructure Management, IT Infrastructure Library (ITIL), The Stationary Office, Office of Government Commerce, Norwich, UK (2003).
  6. ISO/IEC 20000: Information Technology—Service Management, International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), 2005.
  7. Enhanced Telecom Operations Map (eTOM), TeleManagement Forum, http://www.tmforum.org/browse.aspx.
  8. Fred R. McFadden, “Six Sigma Quality Programs,” Quality Progress 26, No. 6, 37–42 (June 1993).
  9. M. Ernest and J. M. Nisavic, “Adding Value to the IT Organization with the Component Business Model,” IBM Systems Journal 46, No. 3, 387–403 (2007, this issue).
  10. IBM Tivoli Information Center, IBM Corporation, http://publib.boulder.ibm.com/infocenter/tivihelp/v3r1/index.jsp.
  11. IBM Systems Journal issue on Service Oriented Architecture (SOA), 44, No. 4 (2005).
  12. M. W. Johnson, A. Hately, B. A. Miller, and R. Orr, “Evolving Standards for IT Service Management,” IBM Systems Journal 46, No. 3, 583–597 (2007, this issue).
  13. IBM IT Service Management, IBM Corporation, http://www-306.ibm.com/software/tivoli/solutions/it-service-management/.
  14. C. J. Paul, “The Process of Building a Process Manager: Architecture and Design Patterns,” IBM Systems Journal 46, No. 3, 479–495, (2007, this issue).
  15. J. O. Kephart and D. M. Chess, The Vision of Autonomic Computing, http://www.research.ibm.com/autonomic/research/papers/AC_Vision_Computer_Jan_2003.pdf.
  16. A. G. Ganek and T. A. Corbi, “The Dawning of the Autonomic Computing Era,” IBM Systems Journal 42, No. 1, pp. 5–18 (2003).
  17. H. Madduri et al., “A Configuration Management Database Architecture in Support of IBM Service Management,” IBM Systems Journal 46, No. 3, 441–457, (2007, this issue).
  18. WebSphere Business Integration Software, IBM Corporation, http://www.ibm.com/developerworks/websphere/zones/businessintegration/newto/.
  19. Common Information Model (CIM) Standards, Distributed Management Task Force, Inc., http://www.dmtf.org/standards/cim/.
  20. R. Bhagwan, K. Tati, Y. C. Cheng, S. Savage, and G. M. Voelker, “Total Recall: System Support for Automated Availability Management,” Proceedings of the ACM/USENIX Symposium on Networked Systems Design and Implementation, 2004, pp. 337–350.
  21. F. Cristian and S. Mishra, “Automatic Service Availability Management in Asynchronous Distributed Systems,” IEEE Proceedings of 2nd International Workshop on Configurable Distributed Systems, 1994, pp. 58–68.
  22. M. Sailer, A. Hanemann, and D. Schmitz, “A Framework for Failure Impact Analysis and Recovery with Respect to Service Level Agreements,” 2005 IEEE International Conference on Service Computing, pp. 49–58.


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