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IBM Systems Journal
IBM Service Management   Volume 46, Number 3, 2007
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Evolving standards for IT service management - References

 by M. W. Johnson,
A. Hately,
B. A. Miller,
and R. Orr
Cited references and notes

  1. Information Technology Standards, National Institute of Standards and Technology, United States Commerce Department, http://www.nist.gov/public_affairs/standards.htm.
  2. D. Lindquist, H. Madduri, C. J. Paul, and B. Rajaraman, “IBM Service Management architecture,” IBM Systems Journal 46, No. 3, 423–440 (this issue, 2007).
  3. ITIL Planning to Implement ITSM, Office of Government Commerce, United Kingdom (2002).
  4. Foundations of IT Service Management Based on ITIL, J. Van Bon, M. Pieper, and A. van der Verrn, Editors, van Haren Publishing (2006).
  5. ITIL Service Support, Office of Government Commerce (2000);.ITIL Service Delivery, Office of Government Commerce (2001). These and other similar titles are published by the Office of Government Commerce, United Kingdom.
  6. ISO/IEC 20000-1:2005, Information Technology—Service Management—Part 1: Specification, International Organization for Standardization (2005).
  7. The Federated CMDB Vision, A joint white paper from BMC Software, Inc., Computer Associates International, Inc., FUJITSU, Hewlett Packard Development Company, IBM Corporation and Microsoft Corporation, January 2007, available from the author).
  8. Service Modeling Language, Draft Specification, Version 1.0, (March 21, 2007), World Wide Web Consortium (W3C), http://www.w3.org/Submission/sml/.
  9. SML Interchange Format, Draft Specification, Version 1.0, (March 21, 2007), World Wide Web Consortium (W3C), http://www.w3.org/Submission/sml-if/.
  10. OASIS Solution Deployment Descriptor (SDD) Technical Committee, Organization for the Advancement of Structured Information Standards, http://www.oasis-open.org/committees/tc_home.php?wg_abbrev=sdd.
  11. The following documents were published by the World Wide Web Consortium (W3C): Web Services Eventing (WS-Eventing), W3C Member Submission from BEA Systems Inc., Computer Associates International Inc., International Business Machines Corporation, Microsoft Corporation, Inc., and TIBCO Software Inc. (March 15, 2006); Web Service Transfer (WS-Transfer), W3C Member Submission from BEA Systems, Inc., Computer Associates, Microsoft Corporation, Sonic Software, and Systinet (September 27, 2006); Web Services Enumeration (WS-Enumeration), W3C Member Submission from BEA Systems Inc., Computer Associates International, Inc., Microsoft Corporation, Inc., Sonic Software, and Systinet (March 15, 2006); Web Services Resource Transfer (WS-RT), Version 1.0, from Hewlett-Packard Development Company (HP), Intel Corporation, IBM Corporation, and Microsoft Corporation (August 2006).
  12. Web Services for Management (WS-Management), Distributed Management Task Force, Document Number DSP0226, http://www.dmtf.org.
  13. The following documents were published by the Organization for the Advancement of Structured Information Standards (OASIS): Web Services Distributed Management: Management Using Web Services (MUWS 1.0) Part 1, Committee Draft (January 11, 2005), Document Identifier cd-wsdm-muws-part1-1.0; Web Services Distributed Management: Management Using Web Services (MUWS 1.0) Part 2, Committee Draft (December 9, 2004), Document Identifier cd-wsdm-muws-part2-1.0; Web Services Distributed Management: Management of Web Services (WSDM-MOWS) 1.0, OASIS-Standard (March 9, 2005); Web Services Base Notification 1.3 (WS-BaseNotification) Committee Specification (July 31, 2006), Document Identifier wsn-ws_base_notification-1.3-spec-cs-01; Web Services Brokered Notification 1.3 (WS-Brokered Notification) Committee Specification (July 31, 2006), Document Identifier wsn-ws-brokered-notification-1.3-spec-cs-01; Web Services Topics 1.2 (WS-Topics), OASIS Working Draft 01 (July 22, 2004); Web Services Base Faults 1.2 (WS-BaseFaults), OASIS Standard (April 1, 2006), Document Identifier wsrf-ws_base_faults-1.2-spec-os; Web Services Resource Lifetime 1.2 (WS-ResourceLifetime), OASIS Standard (April 1, 2006), Document Identifier wsrf-ws_resource_lifetime-1.2-spec-os; Web Services Resource 1.2 (WS-Resource), OASIS Standard (April 1, 2006), Document Identifier: wsrf-ws_resource-1.2-spec-os; Web Services Resource Properties 1.2 (WS-ResourceProperties), OASIS Standard (April 1, 2006), Document Identifier wsrf-ws_resource_properties_1.2-spec-os; Web Services Topics 1.2 (WS-Topics), Working Draft 01 (July 22, 2004), OASIS.
  14. ITIL Refresh Statement, (December 13, 2005), Office of Government Commerce, United Kingdom, http://www.itil.co.uk/refresh.htm.
  15. XML Schema Part I: Structures (Second Edition), World Wide Web Consortium (W3C), Recommendation (October 28, 2004), http://www.w3.org/TR/xmlschema-1/.
  16. Information Technology—Document Schema Definition Languages (DSDL)—Part 3: Rule-Based Validation—Schematron, ISO/IEC 19757-3, American National Standards Institute, http://webstore.ansi.org/ansidocstore/default.asp.
  17. Installable Unit Deployment Descriptor Specification Version 1.0, W3C Member Submission, from InstallShield Software Corporation, International Business Machines, Inc., Novell, Inc., and Zero G Software, Inc., World Wide Web Consortium (W3C) Recommendation (July 12, 2004), http://www.w3.org/Submission/InstallableUnit-DD/.
  18. P. Brittenham, R. R. Cutlip, C. Draper, B. A. Miller, S. Choudhary, and M. Perazolo, “IT Service Management Architecture and Autonomic Computing,” IBM Systems Journal 46, No. 3, 565–581 (this issue, 2007).
  19. A Simple Network Management Protocol (SNMP), Request for Comments 1157, Internet Engineering Task Force (May 1990), http://www.ietf.org/rfc/rfc1157.txt.
  20. Common Information Model (CIM) Standards, Distributed Management Task Force, http://www.dmtf.org/standards/cim.
  21. Web Services Addressing (WS-Addressing), W3C Member Submission from BEA Systems Inc., International Business Machines Corporation, Microsoft Corporation, Inc., SAP AG, and Sun Microsystems, Inc., World Wide Web Consortium (W3C) (August 10, 2004), http://www.w3.org/Submission/ws-addressing.
  22. Toward Converging Web Service Standards for Resources, Events, and Management, Version 1.0, a joint white paper from Hewlett Packard Development Company, IBM Corporation, Intel Corporation, and Microsoft Corporation (March 15, 2006), http://devresource.hp.com/drc/specifications/wsm/.
  23. WSDM/WS-Man Reconciliation, An Overview and Migration Guide, Version 2.0, IBM (May 2007), http://download.boulder.ibm.com/ibmdl/pub/software/dw/specs/ws-wsdmmgmt/wsdmmgmt_v2.pdf.
  24. Web Services Metadata Exchange (WS-MetadataExchange) Version 1.1, BEA Systems Inc., Computer Associates International, Inc., IBM Corporation, Microsoft Corporation, SAP AG, Sun Microsystems, Inc., and webMethods (August 2006), http://schemas.xmlsoap.org/ws/2004/09/mex.
  25. Web Services Business Process Execution Language Version 2.0, Committee Draft, World Wide Web Consortium (W3C) (May 17, 2006), www.oasis-open.org/committees/wsbpel.


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