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IBM Systems Journal
IBM Service Management   Volume 46, Number 3, 2007
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An overview of IBM Service Management - References

 by A. Ganek
and K. Kloeckner
Cited references

  1. S. J. Palmisano, “The Globally Integrated Enterprise,” Foreign Affairs (May 2006), http://www.ibm.com/ibm/governmentalprograms/samforeignaffairs.pdf.
  2. L. Zeng, B. Benatallah, and A. Ngu, “On Demand Business-to-Business Integration,” Lecture Notes in Computer Science, Vol. 2172, Springer, Berlin/Heidelberg (2001).
  3. L. Tucci, “Offshoring 2006: Beyond Bangalore,” SearchCIO.com (December 21, 2005) http://searchcio.com/originalContent/0,289142,sid19_gci1153592,00.html.
  4. Sarbanes-Oxley Act of 2002, Public Law 107-204 (116 Statute 745), United States Senate and House of Representatives in Congress (2002).
  5. Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, United States Senate and House of Representatives in Congress (2006).
  6. M. Ernest and J. M. Nisavic, “Adding Value to the IT Organization with the Component Business Model,” IBM Systems Journal 46, No. 3, 387–403 (this issue, 2007).
  7. J. Van Bon, M. Pieper, and A. van der Verrn, Editors, Foundations of IT Service Management Based on ITIL, ITSM Library, Van Haren Publishing B.V., Zaltbommel, The Netherlands (2006).
  8. Information Technology Infrastructure Library (ITIL), U.K. Office of Government Commerce, http://www.itil.co.uk.
  9. Recommendation M.3050: Enhanced Telecommunications Operations Map (eTOM)—Introduction, International Telecommunications Union, http://www.itu.int/rec/T-REC-M.3050.0/en.
  10. Control Objectives for Information and related Technology (COBIT), Information Systems Audit and Control Association (ISACA), http://www.isaca.org/Template.cfm?Section=COBIT6&Template=/TaggedPage/TaggedPageDisplay.cfm&TPLID=55&ContentID=7981.
  11. M. B. Chrissis, M. Konrad, and S. Shrum, CMMI: Guidelines for Process Integration and Product Improvement, Addison-Wesley (2003).
  12. D. Lindquist, H. Madduri, C. J. Paul, and B. Rajaraman, “IBM Service Management Architecture,” IBM Systems Journal 46, No. 3, 423–440 (this issue, 2007).
  13. H. Madduri, S. Shi, R. Baker, N. Ayachitula, L. Shwartz, M. Surendra, C. Corley, M. Benantar, and S. Patel, “A Configuration Management Database Architecture in Support of IBM Service Management,” IBM Systems Journal 46, No. 3, 441–457 (this issue, 2007).
  14. C. Ward, V. Aggarwal, M. Buco, E. Olsson, and S. Weinberger, “Integrated Change and Configuration Management,” IBM Systems Journal 46, No. 3, 459–478 (this issue, 2007).
  15. C. J. Paul, “The Process of Building a Process Manager: Architecture and Design Patterns,” IBM Systems Journal 46, No. 3, 479–495 (this issue, 2007).
  16. Service Oriented Architecture - SOA, IBM, http://www.ibm.com/software/solutions/soa/.
  17. A. G. Ganek and T. A. Corbi, “The Dawning of the Autonomic Computing Era,” IBM Systems Journal 42, No. 1, 5–18 (2003).


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