IBM®
Skip to main content
    Country/region [change]    Terms of use
 
 
 
    Home    Products    Services & solutions    Support & downloads    My account    

IBM Systems Journal
IBM Service Management   Volume 46, Number 3, 2007
Table of contents: HTMLPDF This article: HTMLPDF   Copyright info

Adding value to the IT organization with the Component Business Model - References

 by M. Ernest
and J. M. Nisavic
Cited references

  1. L. S. Sanford and D. Taylor, Let Go to Grow: Escaping the Commodity Trap, Prentice Hall, Englewood Cliffs, NJ (2005).
  2. Service Component Reference Model, E-Gov, Federal Enterprise Architecture, http://www.whitehouse.gov/omb/egov/a-4-7-supp-systems.html.
  3. The Component Model for the Business of IT, IBM Corporation, http://www.ibm.com/services/us/igs/cbmofit/html/cbm_flash.html.
  4. IT Infrastructure Library, IT Service Management, Office of Government Commerce, http://www.itil.co.uk/.
  5. ISO 20000 IT Service Management Standards, Standards Direct, International Standards and Documentation, http://20000.standardsdirect.org/.
  6. G. Byrne, D. Lubowe, and A. Blitz, Driving Operational Innovation Using Lean Six Sigma, IBM Global Business Services (January 2007), http://www.ibm.com/services/us/gbs/bus/pdf/qr-g510-6584-01-leansixsigma.pdf.
  7. Accounting Oversight Information Center, Sarbanes-Oxley, Financial and Accounting Disclosure Information, http://www.sarbanes-oxley.com/section.php.
  8. Infrastructure Assessment Framework, Microsoft Corporation (2007), http://www.assessmentframework.com/Enhance-Your-Process/Pages/Enhance-Your-Process.aspx#/InfraOpti/.
  9. IBM Service Management: Practical Solutions for Today Based on 25 Years of Continuous Thought Leadership, IBM Global Services (March 2007), http://www.ibm.com/services/us/its/pdf/wp-itsm-gtw00861-usen.pdf.
  10. COBIT, Information Systems Audit and Control Association (ISACA), http://www.isaca.org/Template.cfm?Section=COBIT6&Template=/TaggedPage/TaggedPageDisplay.cfm&TPLID=55&ContentID=7981.
  11. M. Porter, Competitive Advantage, Free Press, New York (1985).
  12. IBM Service Management—Glossary, IBM Corporation, http://www.ibm.com/software/tivoli/governance/servicemanagement/welcome/itsm-glossary.html.


    About IBM    Privacy    Contact