IBM®
Skip to main content
    Country/region [change]    Terms of use
 
 
 
    Home    Products    Services & solutions    Support & downloads    My account    

IBM Systems Journal
IBM Service Management   Volume 46, Number 3, 2007
Table of contents: HTMLPDF This article: HTMLPDF   Copyright info

An integration model for organizing IT service management - References

 by J. Black,
C. Draper,
T. Lococo,
F. Matar,
and C. Ward
Cited references

  1. J. van Bon, IT Service Management: An Introduction, Van Haren Publishing, Zaltbommel, Netherlands (2005).
  2. U. K. Office of Government Commerce, Service Support, ITIL Managing Services, Stationery Office, London, United Kingdom (2005), http://www.tsoshop.co.uk/bookstore.asp?FO=1159966&Action=Book&ProductID=0113300158.
  3. ISO/IEC 20000–1:2005, Information Technology—Service Management Specification, International Organization for Standardization and the International Electrotechnical Commission (2005).
  4. eServicesCapability Model (eSCM), IT Services Qualification Center, Carnegie Mellon University, http://itsqc.cmu.edu/.
  5. J. E. King, Jr. and J. R. Nilsen, System for Ordering Items Using an Electronic Catalogue, U.S. Patent No. 5,319,542, (June 7, 1994).
  6. IBM Tivoli IT Service Management, IBM Corporation, http://www-306.ibm.com/software/info/middleware/management/index.jsp.
  7. H. Ludwig, J. Hogan, R. Jaluka, D. Lowenstern, S. Kumaran, A. Gilbert, A. Roy, T. R. Nellutla, and M. Surendra, “Catalog-Based Service Request Management,” IBM Systems Journal 46, No. 3, 531–548 (2007, this issue).
  8. M. Ernest and J. M. Nisavic, “Adding Value to the IT Organization with the Component Business Model,” IBM Systems Journal 46, No. 3, 387–403 (2007, this issue).
  9. HP IT Service Management (ITSM)—Enhancing IT Service Management for Business Success, Hewlett-Packard Development Company, L.P., http://h20219.www2.hp.com/services/cache/78734-0-0–225–121.html.
  10. M. Galic, J. Adams, J. A. Bell, R. Disney, V.-M. Kanerva, S. Matulevich, K. Rebman, and P. Spaas, Patterns: Applying Pattern Approaches, Patterns for e-Business Series, IBM Redbook, IBM Corporation (July 28, 2003), http://www.redbooks.ibm.com/abstracts/SG246805.html?Open.
  11. M. W. Johnson, A. Hately, B. A. Miller, and R. Orr, “Evolving Standards for IT Service Management,” IBM Systems Journal 46, No. 3, 583–597 (2007, this issue).
  12. IBM IT Operational Management Products, IBM Corporation, http://www-306.ibm.com/software/tivoli/solutions/it-operational-management/.
  13. IBM Tivoli Unified Process, IBM Service Management, http://www.ibm.com/software/tivoli/governance/servicemanagement/itup/tool.html.
  14. P. P.-S. Chen, “The Entity-Relationship Model—Toward a Unified View of Data,” ACM Transactions on Database Systems 1, No. 1, 9–36 (1976).
  15. S. Bechhofer, F. van Harmelen, J. Hendler, I. Horrocks, D. L. McGuiness, P. F. Patel-Schneider, and L. A. Stein, OWL Web Ontology Language Reference, M. Dean and G. Schreiber, Editors, W3C Recommendation (February 10, 2004), http://www.w3.org/TR/owl-ref/.
  16. D. Fensel, I. Horrocks, F. van Harmelen, S. Decker, M. Erdmann, and M. C. A. Klein, “OIL in a Nutshell,” Proceedings of the 12th European Workshop on Knowledge Acquisition, Modeling and Management, Juan-les-Pins, France (2000), pp. 1–16.
  17. The DARPA Agent Markup Language (DAML), Defense Advanced Research Projects Agency, http://www.daml.org/.
  18. D. Martin, M. Burstein, J. Hobbs, O. Lassila, D. McDermott, S. McIlraith, S. Narayanan, et al., OWL-S: Semantic Markup for Web Services, W3C Member Submission (November 22, 2004), http://www.w3.org/Submission/OWL-S/.
  19. OMG Unified Modeling Language Specification, Version 1.4, Object Management Group (2001), http://www.omg.org/docs/formal/01-09-67.pdf.
  20. M. Fowler, “What is the Point of the UML?”, in “UML” 2003—The Unified Modeling Language—Modeling Languages and Applications, P. Stevens, J. Whittle, and G. Booch, Editors, Springer, Heidelberg, Germany (2003), p. 325.
  21. Model Driven Architecture (MDA), J. Miller and J. Mukerji, Editors, Technical Report, Object Management Group (OMG), Architecture Board ORMSC (2001), http://www.omg.org/docs/ormsc/01-04-01.pdf.
  22. R. High, Jr., S. Kinder, and S. Graham, IBM's SOA Foundation: An Architectural Introduction and Overview, V 1.0, White Paper, developerWorks, IBM Corporation (December 8, 2005), http://www-128.ibm.com/developerworks/webservices/library/ws-soa-whitepaper/.
  23. OASIS Reference Model for Service Oriented Architecture 1.0, C. M. MacKenzie, K. Laskey, F. McCabe, P. F. Brown, and R. Metz, Editors, Organization for the Advancement of Structured Information Standards (OASIS), Committee Specification 1 (August 2, 2006), http://www.oasis-open.org/committees/download.php/19679/soa-rm-cs.pdf.
  24. R. Heckel, M. Lohmann, and S. Thöne, “Towards a UMP Profile for Service-Oriented Architectures,” Proceedings of the Workshop on Model Driven Architecture: Foundations and Applications, Enschede, The Netherlands (2003), pp. 115–120.
  25. CBM—Component Business Modeling, IBM Haifa Research Laboratory, http://www.haifa.ibm.com/projects/software/cbm/index.html.
  26. IBM Tivoli Application Dependency Discovery Manager, IBM Corporation, http://www-306.ibm.com/software/tivoli/products/taddm.
  27. IBM Tivoli Change and Configuration Management Database (CCMDB), IBM Corporation, http://www-306.ibm.com/software/tivoli/products/ccmdb/.
  28. Common Information Model (CIM) Standards, Distributed Management Task Force, Inc., http://www.dmtf.org/standards/cim/.
  29. C. Draper, “Combine Autonomic Computing and SOA to Improve IT Management,” developerWorks, IBM Corporation, http://www-128.ibm.com/developerworks/webservices/library/ac-mgmtsoa/index.html.
  30. C. Mayerl, T. Vogel, and S. Abeck, “SOA-Based Integration of IT Service Management Applications,” Proceedings of the IEEE International Conference on Web Services, Orlando, FL (2005), pp. 785–786.
  31. A. G. Ganek and T. A. Corbi, “The Dawning of the Autonomic Computing Era,” IBM Systems Journal 42, No. 1, pp. 5–18 (2003).


    About IBM    Privacy    Contact