W. Scott Spangler  IBM Research Division, Almaden Research Center, 650 Harry Road, San Jose, California 95120 (spanglesalmaden.ibm.com). Mr. Spangler is a Senior Technical Staff Member who has carried out research in knowledge-base and data mining for the past 15 years. He has developed software components for data visualization and text mining, which are available through eClassifier and Business Insights Workbench (BIW) service offerings. Mr. Spangler has a B.S. degree in mathematics from the Massachusetts Institute of Technology and an M.S. degree in computer science from the University of Texas.

Jeffrey T. Kreulen  IBM Research Division, Almaden Research Center, 650 Harry Road, San Jose, California 95120 (kreulenalmaden.ibm.com). Dr. Kreulen is a Senior Technical Staff Member and senior manager of the Services Oriented Technologies department. He has a B.S. degree in applied mathematics (computer science) from Carnegie-Mellon University, He also has an M.S. degree in electrical engineering and a Ph.D. degree in computer engineering, both from Pennsylvania State University. Dr. Kreulen has worked on multiprocessor systems design and verification, operating systems, systems management, Web-based service delivery, integrated text and data analysis, and the science of services.

James F. Newswanger  IBM Corporate Communications Group, 11 Madison Avenue, New York, New York 10010 (newswangus.ibm.com). Dr. Newswanger is research manager of the IBM Corporate Intranet. He is responsible for the worldwide intranet measurement program at IBM, including site traffic analysis, employee satisfaction, and related qualitative research. He directs IBM Jam research, which has been recognized with an AMA/Nielsen EXPLOR award. Dr. Newswanger received M.S. and Ph.D. degrees, specializing in policy, research, evaluation and measurement (PREM), from the University of Pennsylvania.