IBMSkip to main content
  Home     Products & services     Support & downloads     My account  
  Select a country 
Journals Home 
 Systems Journal 
 ·  Current Issue 
 ·  Recent Issues 
 ·  Papers in Progress 
 ·  Search/Index 
 ·  Orders 
 ·  Description 
 ·  Author's Guide 
Journal of Research
and Development
 Staff 
 Contact Us 
 Related link: 
    IBM On demand
   business
 
IBM Systems Journal 
Volume 43, Number 1, 2004
Utility Computing
 Table of contents: arrowHTML arrowPDF   This article: arrowHTML arrowPDF arrowCopyright info
  

Utility computing SLA management based upon business objectives - References

by M. J. Buco, R. N. Chang, L. Z. Luan, C. Ward, J. L. Wolf, and P. S. Yu

Cited references and note

  1. L. Greenemeier, “Plugged In: Utility Computing Has Been Tested at a Few Companies. Will Others Follow the Pioneers?” Information Week (July 29, 2002).
  2. R. Sturm, W. Morris, and M. Jander, Foundations of Service Level Management, SAMS Publishing, Indianapolis, IN (2000).
  3. A. Hiles, The Complete IT Guide to Service Level Agreements—Matching Service Quality to Business Needs, Rothstein Associates Inc., Brookfield, CT (1999/2000).
  4. N. Frey, R. Matlus, and W. Maurer, A Guide to Successful SLA Development and Management, Gartner Group Research, Strategic Analysis Report, Gartner, Inc., Stamford, CT (October 2000).
  5. A White Paper on Service Level Agreement, ASPIC Best Practices Committee, Application Service Provider Industry Consortium (ASPIC), now a section of the Computing Technology Industry Association, Oak Terrace, IL (November 2000).
  6. In order to illustrate the nature of SLA terms in this paper, representative clauses extracted from commercial SLA contracts are presented as italicized text within quotation marks.
  7. D. Verma, Supporting Service Level Agreements on IP Networks, Macmillan Publishers, New York (1999).
  8. A Guide to the ASP Delivery Model, ASPIC Best Practices Committee, Application Service Provider Industry Consortium (ASPIC), now a section of the Computing Technology Industry Association, Oak Terrace, IL (November 2000).
  9. L. Lewis and P. Ray, “Service Level Management, Definition, Architecture, and Research Challenges,” Proceedings of the Global Telecommunications Conference (Globecom '99), Vol. 3 (1999), pp. 1974–1978.
  10. R. Sturm, L. Erickson-Harris, and D. Onge, SLM Solutions: A Buyer's Guide, Enterprise Management Associates, Boulder, CO (July 2002).
  11. Ensuring Site Availability: Is Your Managed Service Provider Up to the Task?, Harvard Computing Group Report, Harvard Computing Group, Westford, MA (2001).
  12. P. Bhoj, S. Singhal, and S. Chutani, “SLA Management in Federated Environments,” Computer Networks 35, 5–24 (2001).
  13. C. Ward, M. Buco, R. Chang, and L. Luan, “A Generic SLA Semantic Model for the Execution Management of e-Business Outsourcing Contracts,” Proceedings of the 3rd International Conference on e-Commerce (EC-Web 2002) (September 2002), pp. 363–376.
  14. M. Buco, R. Chang, T. Kosar, L. Luan, S. Shah, C. Ward, and P. Yu, “Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM,” Proceedings of the 6th International Symposium on Autonomous Decentralized Systems (ISADS) (April 2003), p. 157.
  15. F. Griffel, M. Boger, H. Weinreich, W. Lamersdorf, and M. Merz, “Electronic Contracting with COSMOS—How to Establish, Negotiate and Execute Electronic Contracts on the Internet,” Proceedings of the 2nd International Conference on Enterprise Distributed Object Computing (EDOC) (November 1998).
  16. H. Ludwig, A. Keller, A. Dan, R. P. King, and R. Franck, Web Service Level Agreement (WSLA) Language Specification, Version 1.0, IBM Corporation (January 28, 2003).
  17. ITAA's ASP SLA Resources, Information Technology Association of America, Arlington, VA (2002).
  18. Unified Modeling Language (UML), Object Management Group, Needham, MA.
  19. Service Level Agreement between JISC and UKERNA, UKERNA (April 2001), http://www.ja.net/documents/sla.html.
  20. T. Genovese and B. Jennings, A Common Schema for the Internet White Pages Service, Network Working Group, Internet Engineering Task Force, Request for Comment (RFC) 2218 (October 1997).
  21. K. Bohrer and B. Holland, Customer Profile Exchange (CPExchange) Specification, (www.cpexchange.org) (October 2000), http://www.cpexchange.org/standard/cpexchangev1_0F.pdf.
  22. The IBM Utility Management Infrastructure, IBM Global Services, IBM Corporation (April 2003).
  23. D. Kosiur, Understanding Policy-Based Networking, John Wiley & Sons, New York (2001).
  24. D. Verma, Policy-Based Networking: Architecture and Algorithms, New Riders Publishing, Indianapolis, IN (2001).
  25. X. Gu, K. Nahrstedt, R. Chang, and C. Ward, “QoS Assured Service Composition in Managed Service Overlay Networks,” Proceedings of the 23rd International Conference on Distributed Computing Systems (ICDCS 2003) (May 2003), p. 194.
  26. H. Smith and P. Fingar, Business Process Management: The Third Wave, Meghan-Kiffer Press, Tampa, FL (2003)
  27. R. Peisl, Delivering Business Agility and Service Level Management with Business Process Integration, G325–1999, IBM Corporation (2000).
  28. A. G. Ganek and T. A. Corbi, “The Dawning of the Autonomic Computing Era,” IBM Systems Journal 42, No. 1, 5–18 (2003).
  29. J. Blazewicz, K. Ecker, G. Schmidt, and J. Weglarz, Scheduling in Computer and Manufacturing Systems, Springer-Verlag, Berlin (1993).
  30. Computer and Job-Shop Scheduling Theory, E. Coffman, Editor, John Wiley & Sons, New York (1976).
  31. M. Pinedo, Scheduling: Theory, Algorithms, and Systems, Prentice-Hall, Englewood Cliffs, NJ (1995).
  32. M. Garey and D. Johnson, Computers and Intractability, W. H. Freeman and Company, San Francisco (1979).
  33. J. Wolf, M. Squillante, J. Turek, and P. Yu, “Scheduling Algorithms for Broadcast Delivery of Digital Products,” IEEE Transactions on Knowledge and Data Engineering 13, No. 5, 721–741 (2001).
  34. J. Wolf, M. Buco, R. Chang, L. Luan, C. Ward, and P. Yu, On Workforce Scheduling to Minimize SLA Contract Penalties, Technical Report, IBM Corporation (2003).
  35. R. Motwani and P. Raghavan, Randomized Algorithms, Cambridge University Press, Cambridge, UK (1995).
  36. T. Ibaraki and N. Katoh, Resource Allocation Problems: Algorithmic Approaches, MIT Press, Cambridge, MA (1988).