3. Scaling for E-Business: technologies, models, performance and capacity planning

Instructors:
                 Daniel A. Menasce, George Mason University, Virgilio A. F. Almeida,                  Federal University of Minas Gerais, Brazil,

Contents of the tutorial:

PART I: Modeling for E-Business

   - Models for E-Business
   - Customer Behavior Models
   - The Anatomy of E-Business Functions

PART II: Evaluating E-Business Infrastructure and Services

   - Infrastructure for Electronic Business
   - A Quantitative Analysis of Authentication Services
   - A Quantitative Analysis of Payment Services

Part III: Capacity Planning for E-Business

   - A Capacity Planning Methodology for E-Business
   - Performance Modeling Concepts
   - Solving Performance Models of E-Business Sites
   - Modeling Contention for Software Servers
   - Characterizing E-Business Workloads
   - Preparing E-Business for Waves of Demand

PART IV: Models of Specific E-Business Segments

  - Business-to-Consumer Case Studies
  - Business-to-Business Case Studies

PART V: Summary, Challenges, and Perspectives

About the instructors:

Dr. Menasc More detai is a Professor of Computer Science and the Director of the Hyperlearning Center (former Center for the New Engineer) at George Mason University. He received a Ph.D. degree in Computer Science from UCLA (1978), an M.Sc. in Computer Science, and a BSEE both from the Pontifical Catholic University in Rio de Janeiro (PUC-RIO), Brazil (1975 and 1974, respectively). He has held visiting faculty positions at UMIACS, University of Maryland, College Park ('91-'92) and at the University of Rome, Italy ('83). He was a full-time faculty member of the Department of Computer Science at PUC-RIO, Brazil for 14 years, where he was also chair of CS ('81-'83). Menascls at: www.cs.gmu.edu/~menasce/ebook/ was elected an ACM Fellow in 1997 "in recognition of outstanding technical and professional achievements in the field of information technology." He was elected a member of IFIP's Working Group 7.3 in 1998 based on his "contributions and accomplishments in the field of performance evaluation." He published over 110 technical papers and was the chief author of five books, including "Scaling for E-business: technologies, models, performance, and capacity planning," "Capacity Planning for Web Performance: metrics, models, and methods," and "Capacity Planning and Performance Modeling: from mainframes to client-server systems", published by Prentice Hall in 2000, 1998, and 1994, respectively. His research has been funded by DARPA, NASA, NSF, Virginia's Center for Innovative Technology, OPNET Technologies, Hughes Applied Information Systems, Brazilian Telecommunications Company, Brazilian Research Council (CNPq), Brazilian Ministry of Science and Technology, and IBM Brazil. Menasc was the recipient of various prizes, teaching awards, and best paper awards including Outstanding Paper Award in the 1995 IEEE International Conference on the Engineering of Complex Computer Systems and Best Paper Award in the 1997 Computer Measurement Group (CMG) Conference. He served as the President of the Brazilian Computer Society ('87-'89). He is the program chair of the research track for CMG's 2000 conference and the program co-chair of the WOSP'2000 conference. He was the General Chair for ACM Sigmetrics 1999 and the tutorial chair for the ACM Sigmetrics 1998 conference. Dr. Menasc has consulted for SABRE, IBM, Lockheed Martin, the Defense Information Systems Agency (DISA), the Ballistic Missile Defense Organization, the US Army, NASA, iXL, Capital One, TIS Labs at Network Associates, Hughes Applied Information Systems, the Center for Excellence in Space Data Information Systems, the National Institutes of Health, and InterAmerican Development Bank. He was one of the two founders and CEO, from 1982 until 1991, of a software company that specialized in the development of large software projects.

Virgilio Almeida is a Professor at the Computer Science Department of the UFMG